Key Account Manager Groups (Hospitality)

TL;DR

Key Account Manager Groups (Hospitality): Acquiring and managing multi-site restaurant groups and chains, driving acquisition through outbound activity and structured meetings. Focus on positioning the platform’s value proposition at scale, negotiating commercial terms, and creating engagement strategies for complex decision-making processes.

Location: Hybrid, with three days per week in the London office and availability to travel 20% of the time.

Company

hirify.global is the leading restaurant booking platform in Europe, connecting loyal diners with restaurants across 11 countries as part of the Tripadvisor Group.

What you will do

• Manage a designated pipeline of restaurant groups and chains, driving acquisition through outbound activity and structured meetings.
• Identify and engage multiple stakeholders (CEOs, Operations, Marketing, Commercial leaders) and present QBRs.
• Position hirify.global's platform value proposition at scale, aligning commercial solutions with group-wide objectives.
• Negotiate commercial terms, rates, and margins for single and multi-location agreements.
• Create engagement strategies for complex decision-making processes and operational roadblocks.
• Achieve and exceed monthly and quarterly targets across KPIs like yield management and retention.

Requirements

• Fluent in English.
• At least 3 years of experience in sales or account management, ideally within a digital, online, or tech-led business.
• Experience managing territories, pipelines, and KPIs using Salesforce or comparable CRM.
• Self-driven, results-oriented professional who consistently strives to meet and exceed targets.
• Confident in conducting negotiations and commercial conversations over the phone.
• Strong understanding of revenue management and commercial performance levers.
• Ability to work on a hybrid basis, with three days per week in the London office and availability to travel 20% of the time.

Nice to have

• Experience within the Internet, digital, or tech sector.
• Proven background in pitching and selling promotions, deals, or flash sales.
• Thrive in fast-paced environments and remain organised under pressure.
• Hunter mindset, with the drive to identify and convert new business opportunities.

Culture & Benefits

• Permanent contract with a competitive fixed salary and bonus.
• Flexible working environment (2 days home office per week + up to 4 weeks fully remote flexibility in summer/December).
• International and multicultural teams across 11 offices in Europe.
• Lifestyle benefits for physical/leisure activities, family support, and travel.
• Continuous learning and development programs, plus free access to the Calm app.
• Dedicated parental leave (12 weeks fully paid), caregiver leave, health, life & disability insurance, and attractive pension plans.
• Amazing offices with dining, coffee points, and leisure areas, plus team building events.