Customer Success Specialist (Fintech)

TL;DR

Customer Success Specialist (Fintech): Guiding new clients through onboarding and managing long-term relationships for electronic document exchange solutions with an accent on ensuring successful adoption, satisfaction, and retention. Focus on coordinating technical/functional onboarding, identifying upsell opportunities, and contributing to product improvement through client feedback.

Location: Barcelona, Spain (with a flexible working model)

Company

hirify.global is a leading European provider of electronic document exchange solutions, specializing in e-invoicing, e-procurement, and B2B data integration.

What you will do

• Lead client onboarding from contract to full operational go-live, ensuring successful adoption of hirify.global solutions.
• Act as the main point of contact for assigned clients, building trusted relationships and understanding their business needs.
• Monitor customer satisfaction, adoption, and usage, identifying upsell and cross-sell opportunities in collaboration with sales teams.
• Proactively identify risks, issues, and opportunities for improvement, coordinating incident resolution with support and technical teams.
• Ensure clients achieve measurable value from hirify.global solutions and collect customer feedback to contribute to continuous product and service improvement.

Requirements

• Fluency in English, Spanish and Catalan (written and spoken) – mandatory.
• Strong communication, interpersonal, organizational, and problem-solving skills.
• Client-oriented mindset with a strong focus on service quality.
• Ability to manage multiple clients and projects simultaneously.
• Comfortable working in a digital, SaaS-based environment.

Nice to have

• Knowledge or experience in electronic invoicing, electronic document exchange, or digital compliance.
• Experience working with ERP systems (e.g., SAP, Oracle, Dynamics).
• Previous experience in SaaS environments or software-based customer management/client success roles.
• Additional languages highly valued: German, French and Dutch.

Culture & Benefits

• Opportunity to work in a fast-growing international SaaS company.
• Exposure to European and global digital transformation projects.
• Collaborative, innovative, and supportive team culture.
• Professional growth and development opportunities.
• Competitive compensation package.
• Flexible working model.