Senior Renewals Specialist

TL;DR

Senior Renewals Specialist: Driving customer value, retention, and growth across a portfolio of strategic EMEA accounts with an accent on end-to-end renewals, identifying expansion opportunities, and reducing churn risk. Focus on building consultative relationships, ensuring on-time contract renewals, and acting as a trusted advisor to customers.

Location: Hybrid in Coventry (UK), Glasgow (UK) or Hilversum (Netherlands).

Company

hirify.global builds lasting partnerships with customers by delivering powerful analytics solutions.

What you will do

• Own and execute high-touch renewals that directly influence Gross Revenue Retention (GRR) and Net Revenue Retention (NRR).
• Build strong, consultative relationships by aligning solutions to customers’ business objectives.
• Manage a defined portfolio of accounts, developing a deep understanding of customer goals and market dynamics.
• Identify renewal risks early (e.g., usage trends, pricing concerns) and proactively drive mitigation plans.
• Drive renewals and growth, translating usage insights and future requirements into expansion opportunities.
• Ensure adherence to company policies and maintain accurate CRM records for renewals, forecasts, and customer interactions.

Requirements

• Bachelor’s degree in Business, Marketing, Communications, or a related field (or equivalent experience).
• 3+ years’ experience in renewals, account management, customer success, or quota-carrying customer-facing roles within B2B SaaS or enterprise software.
• Proven success owning renewals and delivering strong GRR/NRR, on-time renewals, churn reduction, pricing optimisation, and accurate forecasting.
• Strong understanding of subscription-based contracts and value-led commercial negotiations.
• Experience managing multi-stakeholder engagements and cross-functional initiatives.
• Fluency in German and excellent English communication skills (written and spoken).

Culture & Benefits

• Opportunity for impact, collaboration, and professional growth within a customer-centric environment.
• Engage in ongoing professional development through coaching, tools, and training.
• Work with your manager to develop and execute an Individual Business Plan with clear, measurable objectives.
• Demonstrate a growth mindset, resilience, and a strong sense of ownership.