Strategic AI Customer Success Manager, Adoption (West)

TL;DR

Strategic AI Customer Success Manager: Driving AI adoption and activation strategies for strategic customers with an accent on onboarding, enablement, and change management. Focus on identifying high-impact use cases, building scalable AI programs, and fostering customer advocacy to demonstrate measurable business impact.

Location: Hybrid role based in our San Francisco hub

Salary: $205,300 - $259,600

Company

hirify.global is where the world's leading enterprises orchestrate AI-powered work.

What you will do

• Scale activation frameworks, identifying repeatable customer deployments and building specific plays that balance standardization with customization.
• Lead customer AI program strategy, focusing on change management, AI center of excellence, use case prioritization, and time-to-value.
• Translate technical challenges into solutions through platform guidance and adoption program execution.
• Own customer success plans and strategic relationships, executing business reviews and executive sign-offs, developing C-suite through end user relationships, and managing change resistance.
• Drive platform usage and adoption, implementing champion programs, office hours, dashboards, customized trainings and workshops.
• Build advocate networks and champion communities, creating power user communities, training trainers, and designing innovative customer experiences.

Requirements

• Over 10 years in customer facing roles: customer success, implementation management, solutions consulting with Fortune 100 accounts – a strong record of high-touch service and deep adoption in complex organizations.
• Comfortable being adaptive and bringing order to ambiguous situations, having built repeatable processes, playbooks, or frameworks that redefine organizational operating structures.
• Comfortable embedding with customers to understand process workflows, business requirements, and adoption barriers.
• Technical aptitude and AI enthusiasm - ability to quickly master complex products, guide customers authoritatively and translate technical concepts into business value for a range of audiences.
• Ability to manage and execute across multiple high-priority projects, simultaneously across a range of customers with varied levels of maturity.
• Skilled in enablement and change management, designing impactful sessions for a range of audiences (executives to end users), developing scalable training, establishing adoption rhythms, and overcoming transformation barriers.

Culture & Benefits

• Generous PTO, plus company holidays.
• Medical, dental, and vision coverage for you and your family.
• Paid parental leave for all parents (12 weeks).
• Flexible spending account and dependent FSA options.
• Annual work-life stipends for wellness and learning and development.
• Competitive compensation, company stock options and 401k.