Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Delivering high-impact service to a diverse range of clients by guiding them through onboarding, workflow consultations, and empowering them to fully unlock the value of their investment in hirify.global with an accent on API’s and CRM integrations. Focus on proactively driving product adoption through consultations and training, identifying business needs, and translating those needs into value-based solutions.

Location: Remote (USA)

Salary: $95,000 OTE (base + bonus combined)

Company

hirify.global empowers more than 60,000 growing organizations to thrive by taking the work out of document workflow with an all-in-one document workflow automation platform.

What you will do

• Provide responsive and strategic support to help customers onboard smoothly and adopt hirify.global’s tools.
• Lead personalized onboarding sessions, including launch plan meetings, training, and integration setup.
• Proactively drive product adoption through tailored consultations, product updates, and hands-on training.
• Act as a key player in customer education by promoting self-serve resources.
• Partner closely with Account Management, sharing critical insights to shape renewal strategies and uncover upsell opportunities.
• Leverage data from platforms like Catalyst, Salesforce, and Gong to track customer engagement and identify accounts in need of additional support.

Requirements

• You have 2-3 years of SaaS customer success experience, handling high volumes of customer interactions in a fast-paced environment.
• You excel at managing multiple priorities, shifting workloads, and delivering high-quality service in a pooled resource model.
• You are open to feedback, adaptable to new challenges, and eager for personal and professional development.
• You are resourceful and can quickly adapt to changing environments while maintaining customer satisfaction and delivering results.
• With strong communication and empathy, you build trust and ensure customer needs are met, fostering strong relationships.
• You have excellent verbal and written communication skills, with a clear command of English.

Culture & Benefits

• Known for work-life balance, kind co-workers, & virtual team bonding events.
• Pandas are located remotely across the globe, stay connected with the help of technology and ensure that everyone on the team feels like a team.
• Retain talent by upholding values of integrity & transparency, and selling a product that changes the lives of our customers.
• Employees may be able to purchase company stock (or receive annual bonuses).
• Employees may enroll in the company's medical, dental, vision, short & long term disability, life insurance, FSA and 401k plans.
• Employees will also receive 13.34+ hours of paid time off per month, 6 self care days, birthday PTO day, and 10 company paid holidays off per year