Enterprise Customer Success Manager (Healthtech)

TL;DR

Enterprise Customer Success Manager (Healthtech): Managing and growing relationships with strategic enterprise accounts, aligning platform usage with customer goals and KPIs, and driving adoption, engagement, and retention. Focus on leading quarterly business reviews, identifying expansion opportunities, and serving as the voice of the customer to product and leadership teams.

Location: Remote (USA)

Company

hirify.global is the ultimate insurance billing platform for eye care providers, combining eligibility verification, claims management, and payment posting to save providers time and money.

What you will do

• Own and grow relationships with a portfolio of strategic, high-value enterprise accounts.
• Drive adoption, engagement, and retention, using customer health metrics and product usage insights.
• Lead quarterly business reviews (QBRs), renewal planning, and executive-level reporting.
• Identify and act on expansion opportunities, working closely with sales and product teams.
• Provide structured feedback to product and leadership teams.

Requirements

• Proven success managing strategic, enterprise-level accounts in a customer-facing role.
• Experience building and executing training programs for large, distributed customer teams.
• Skilled in project management for pilots, implementations, and rollout planning.
• Comfortable navigating billing, invoicing, and AR follow-up for large enterprise accounts.
• Confident in presenting ROI and impact data to executives and senior leadership.
• Strong background in SaaS customer success, account management, or consulting, ideally in healthcare or healthtech.

Nice to have

• Experience in a SaaS startup, especially in healthcare technology.
• Working knowledge of insurance or medical billing terminology.
• Familiarity with EHR/PM systems common in optometry or vision care.

Culture & Benefits

• Redefining what success looks like in healthcare SaaS.
• High-growth environment.
• Opportunity to build new processes in a fast-paced startup.