Senior Customer Success Manager

TL;DR

Senior Customer Success Manager: Driving adoption and retention of the hirify.global Intelligent Automation Platform with an accent on strategic business relationships and technical product expertise. Focus on coaching the CSM team, resolving customer issues, and providing analysis to inform decision-making and product roadmap.

Location: Palo Alto, California. Must be available to work US hours.

Salary: $120,000 - $160,000 plus variable, benefits, perks, and equity.

Company

hirify.global helps businesses globally streamline operations by connecting data, processes, applications, and experiences.

What you will do

• Develop and maintain strategic business relationships with customers to drive adoption and retention.
• Provide technical hirify.global product expertise, deployment models, and governance structures.
• Educate internal teams on the business value achieved through automation.
• Develop and implement processes and programs to increase product usage.
• Serve as the primary point of escalation for customer issues and ensure quick resolution.
• Provide quantitative/qualitative analysis to inform team decision-making and product roadmap.

Requirements

• BS or equivalent education.
• 5+ years of experience in consulting, customer success management and technical account management.
• Experience in integration and/or business automation.
• Understanding of large complex businesses with many stakeholders.
• Strong written and oral communication skills in English, with the ability to convey complex technical concepts effectively to a non-technical audience.

Nice to have

• Prior experience in Digital Transformation.
• Past lead experience is a plus.

Culture & Benefits

• Flexible, trust-oriented culture that empowers everyone to take full ownership of their roles.
• Vibrant and dynamic work environment.
• Driven by innovation and looking for team players.
• Balancing productivity with self-care.