Senior Customer Success Manager (SaaS)

TL;DR

Senior Customer Success Manager (SaaS): Guide enterprise customers along their DEX journey, following hirify.global’s DEX Methodology, to drive growth and adoption throughout the entire customer lifecycle with an accent on Customer Success Plan, Value Tracking and Executive Business Reviews. Focus on providing support and best practices on getting started with DEXOps, developing a plan for adoption of DEX into the Customer’s ecosystem, and ensuring positive outcomes for long-term partnership with hirify.global.

Location: This role will require 25-50% travel within the US, and sometimes internationally if required.

Salary: 105000 - 164000

Company

hirify.global is the leader in digital employee experience management software that provides IT leaders with unprecedented insight.

What you will do

• Own and execute a comprehensive customer success plan for up to 20 hirify.global Enterprise customers.
• Build relationships with key leadership contacts within the CIO organization and other influential stakeholders.
• Identify, define, track, measure and share the overall impact and value of hirify.global.
• Align on account strategy with the broader account team and work to help deliver an on-time renewal.
• Identify new opportunities for hirify.global, either through Professional Services engagements, or upsell/cross-sell of additional hirify.global services and solutions.
• Act as the voice of the customer and provide feedback to hirify.global Product Management, R&D, Sales and Marketing teams.

Requirements

• 5+ years of experience as a Customer Success Manager working in the Software Industry with Large Enterprise Accounts and successful adoption of SaaS.
• Ability to drive the DEX Methodology to ensure adoption and value realization.
• Strong business acumen with the ability to use business context to generate creative, pragmatic solutions to achieve business objectives.
• Technical background or technological savvy to be able to learn hirify.global products and services, technologies and business.
• Excellent written, oral, and interpersonal communication skills; capable of gaining the respect of and interacting comfortably with senior leaders.
• Fluent in English (written as well as verbal).

Culture & Benefits

• Flexible Hours and unlimited vacation, 11 company-paid holidays, and 3 extra days for volunteering.
• Hybrid work model that balances office and remote work, with structured onboarding.
• Free access to professional training platforms to explore your interests and enhance your skills.
• Plan for the future with a 401(k) plan featuring up to 4% company matching contributions.
• Bonuses for referring successful hires after three months of continuous employment.