Senior Strategic Customer Success Manager (AI)

TL;DR

Senior Strategic Customer Success Manager (AI): Managing relationships with high-value customers to ensure they are happy and getting value from the product with an accent on executive communication skills and navigating large organizations. Focus on identifying new business opportunities and prioritizing feature requests based on customer feedback to ensure customer retention and expansion.

Location: Atlanta, Georgia; Austin, Texas; Boston, Massachusetts; Chicago, Illinois; Denver, Colorado; San Francisco, California

Salary: $124,000 - $180,000

Company

hirify.global is the leading AI-powered customer engagement platform that helps leading brands create dynamic, individualized experiences at scale.

What you will do

• Proactively manage a book of strategic-level hirify.global customers and ensure smooth onboarding and implementation.
• Forecast retention and growth, working closely with your Customer Account Manager (CAM) partner on expansion opportunities.
• Work with the Support team and other cross functional teams to triage any issues faced by your customers.
• Understand how customers are using the product and find ways for them to use it more effectively to increase ROI.
• Lead regularly scheduled check-ins, produce EBRs (may require onsite travel), and drive client satisfaction.
• Serve as the voice of the customer to prioritize feature requests and platform improvements during product discussions.

Requirements

• Exceptional communication and interpersonal skills.
• Strong ability to understand technical concepts and problem solve.
• Desire to teach new customers about the platform.
• Passion for startups, software, and SaaS products.
• Willingness to travel up to 25% of the time.
• Significant experience with email marketing, push or SMS software.
• Familiarity with technologies like APIs, HTML, CSS, and Javascript.

Culture & Benefits

• Paid parental leave.
• Competitive salaries, meaningful equity, & 401(k) plan.
• Medical, dental, vision, & life insurance.
• Balance Days (additional paid holidays).
• Fertility & Adoption Assistance.
• Flexible PTO.