Strategic AI Customer Success Manager (AI)

TL;DR

Strategic AI Customer Success Manager (AI): Drive AI adoption and activation strategy for strategic customers, showcasing the platform's power and ensuring persistent organizational adoption with an accent on successful onboarding, tailored enablement, champion programs, and change management strategies for enterprise-wide transformation. Focus on identifying high-impact use cases, guiding customers toward scalable AI programs, navigating complex relationships, and building processes for sustained success.

Location: Hybrid, New York City, NY (US)

Salary: $205,300 – $259,600 OTE

Company

hirify.global is a leading enterprise generative AI platform, valued at $1.9B, helping companies orchestrate AI-powered work and expand human capacity through superintelligence.

What you will do

• Scale activation frameworks and identify repeatable customer deployments, balancing standardization with customization.
• Lead customer AI program strategy, focusing on change management, AI center of excellence, use case prioritization, and time-to-value.
• Translate technical challenges into solutions through platform guidance and adoption program execution.
• Own customer success plans and strategic relationships, executing business reviews and executive sign-offs.
• Drive platform usage and adoption through champion programs, office hours, dashboards, and customized trainings.
• Build advocate networks and champion communities, fostering power users and designing innovative customer experiences.

Requirements

• Over 10 years in customer facing roles (customer success, implementation, solutions consulting) with Fortune 100 accounts.
• Ability to adapt, bring order to ambiguous situations, and build repeatable processes/frameworks.
• Comfortable embedding with customers to understand workflows, requirements, and adoption barriers.
• Technical aptitude and AI enthusiasm to master complex products and translate technical concepts into business value.
• Ability to manage and execute across multiple high-priority projects simultaneously for diverse customers.
• Skilled in enablement and change management, designing impactful sessions for various audiences and overcoming transformation barriers.
• Exceptional executive presence, an enthusiastic presenter, and a genuine leader.
• Proactively simplifies complexity, fosters champions, and actively listens to understand customer needs.

Culture & Benefits

• Generous PTO, plus company holidays.
• Medical, dental, and vision coverage for you and your family.
• Paid parental leave for all parents (12 weeks).
• Fertility and family planning support.
• Flexible spending account and dependent FSA options.
• Health savings account for eligible plans with company contribution.
• Annual work-life stipends for wellness and learning and development.
• Company-wide and team off-sites.
• Competitive compensation, company stock options, and 401k.