Forward Deployed Engineering Manager (AI)

TL;DR

Forward Deployed Engineering Manager (AI): Leading the post-sale journey for customers, ensuring maximum value from an AI platform for engineering productivity, with an accent on technical troubleshooting across cloud infrastructure and internal systems. Focus on diagnosing and fixing complex issues, influencing product strategy, and translating customer feedback into the product roadmap.

Location: Onsite in San Francisco, CA. Visa sponsorship available.

Salary: $150,000–$225,000

Company

hirify.global is building a platform for understanding and improving how engineering teams work by leveraging modern AI to provide actionable views of productivity.

What you will do

• Lead the entire post-sale customer journey, including high-touch onboarding and long-term account management.
• Act as a "Forward Deployed" Lead, deeply understanding customer organizational structures to improve engineering outcomes.
• Diagnose complex technical issues across cloud infrastructure (GCP) and internal systems.
• Submit small PRs for documentation, configuration changes, and simple code fixes.
• Partner directly with founders to translate customer feedback into product roadmap and strategy.

Requirements

• Management experience in a Product Management or Engineering Management role.
• Technical background in Software Engineering, DevOps, or a similar field.
• Comfortable reading/writing code and making PRs in GitHub.
• Expert communication skills to navigate intense customer situations and explain complex technical concepts.
• Proactive self-starter who thrives in a fast-paced, high-intensity startup environment.
• Must work in-person in San Francisco, CA.

Nice to have

• Experience working with developer tools or B2B SaaS products.
• Previous experience in Technical Support or Solutions Engineering.

Culture & Benefits

• Join at the ground floor of a YC-backed startup with double-digit month-over-month growth.
• Work directly with founders who have scaled teams from $0 to $30M ARR.
• Full autonomy to shape the customer success function from scratch.
• Receive a competitive package including high-end salary, meaningful equity, and visa sponsorship if required.
• Collaborative culture with a 3-5 day paid work trial to ensure mutual fit.

Hiring process

• Includes a 3-5 day paid work trial.