Director, Client Solutions

TL;DR

Director, Client Solutions: Overseeing and leading a team of client success managers responsible for driving customer value, managing executive and commercial relationships, including renewals and upsells. Focus on strategic planning for client solutions, managing retention, and ensuring the team delivers quantifiable business value to customers.

Location: Hybrid role based in Vancouver, BC, Washington, DC, or Denver, CO. Remote employees will not be considered. Willingness to travel quarterly to customer on-sites and/or to visit team members.

Salary: $155,000–$210,000 a year

Company

hirify.global is a fast-growing, well-funded startup helping consumer goods companies manage supply and demand challenges with their products.

What you will do

• Set the overall vision and strategic plan for the Client Solutions Management team, focusing on product adoption and driving growth through renewals and net retention.
• Manage Alloy’s Customer Success & Engagement Managers across the US & Canada.
• Own Alloy’s Gross and Net Retention numbers, striving for best-in-class performance.
• Ensure the Client Solutions team has the necessary skills to deliver business value for customers, including project management and driving change.
• Act as an executive sponsor for strategic customers, maintaining engaged and productive relationships with senior sponsors.
• Partner with product and marketing to shape the product roadmap and drive account-based marketing activities.
• Recruit, hire, onboard, and develop career paths for team members in partnership with People Operations.

Requirements

• 6+ years of experience in SaaS customer success, management consulting or related analytical, consultative, client-facing fields.
• 3+ years of experience leading and managing teams in SaaS customer success, management consulting or related analytical, consultative, client-facing fields.
• Demonstrated ability to retain millions of dollars at a best-in-class level with an ownership mindset.
• Ability to up-level direct reports and build scalable enablement curriculum and processes.
• Ability to build long-lasting relationships with senior executives and functional managers.
• Exceptional analytical problem-solving skills, with the ability to understand technical details while staying focused on business.
• Demonstrated senior selling skills within consultative projects.
• Ownership mindset demonstrating drive, initiative, energy, and a sense of urgency.

Culture & Benefits

• Deep belief in fostering individual ownership, iterating to excellence, and focusing on what matters.
• Open and respectful communication, with strong mutual support.
• Committed to creating an inclusive culture that celebrates diversity.
• Opportunity to make a big impact in a lean and growing company.
• Opportunity to shape company strategy by solving new problems.