Delivery and Success Lead (MedTech, AI)

TL;DR

Delivery and Success Lead (MedTech, AI): Owning the success of strategic and complex customer relationships for an AI software platform in healthcare life sciences with an accent on post-production engagements, customer adoption, and value realization. Focus on coordinating complex initiatives, aligning cross-functional teams, and maintaining strong executive-level relationships in regulated environments.

Location: Boston, Massachusetts; hybrid schedule

Compensation: $150,000-$175,000

Company

hirify.global is an AI software platform that enables healthcare life sciences companies to ship life-saving regulated products.

What you will do

• Lead strategic client engagements and senior-level customer relationships.
• Drive consistent, high-quality execution across multiple concurrent customer engagements.
• Guide customers through ongoing adoption, change, and ensure long-term value realization.
• Identify and support account expansion opportunities.
• Contribute to the evolution of Client Operations processes and delivery standards.
• Translate customer insights into actionable input for Product, Engineering, and Quality teams.

Requirements

• Experience working with complex enterprise customers in regulated or high-stakes environments.
• Experience owning post-go-live customer outcomes, including adoption and value realization.
• Comfort working across software platforms, product development lifecycles, and customer operations.
• Ability to lead senior customer relationships and navigate competing priorities.
• Strong communication across executive, technical, and cross-functional audiences.
• Ability to manage multiple initiatives simultaneously.

Nice to have

• Experience in customer success, professional services, or product operations in B2B SaaS.
• Background in quality, regulatory affairs, or systems engineering.
• Familiarity with Software as a Medical Device (SaMD).
• Experience in high-growth, mission-driven startup environments.

Culture & Benefits

• Competitive compensation and generous stock options.
• Work in an exciting field with a positive impact on the world.
• Opportunity to learn and grow as part of a global team.
• Generous PTO for full-time employees.