Senior Manager, Implementation (AI, SaaS)

TL;DR

Senior Manager, Implementation (AI, SaaS): Leading and developing customer success teams focused on product implementation and solutions services for a white-label sales & marketing platform, with an accent on driving customer retention and optimizing operational excellence. Focus on coaching managers, ensuring KPI achievement, and acting as the customer's voice for product improvements.

Location: Remote within the United States

Salary: $92,000–$134,000 annually

Company

hirify.global is an AI-powered, all-in-one white-label sales & marketing platform empowering agencies and businesses to elevate their digital presence and drive growth globally.

What you will do

• Manage a team of Customer Success Managers focused on product implementation and solutions services.
• Drive customer retention and ensure team members meet departmental standards and objectives.
• Coach, develop, and hold managers and their teams accountable against established KPIs and procedures.
• Lead strategic planning for staffing, goal setting, training, and resource optimization.
• Serve as the "voice of the customer" to improve service quality and customer experience.
• Collaborate cross-functionally to manage projects and ensure efficient workflows.

Requirements

• BA/BS in a relevant field or equivalent customer success managerial experience.
• 10+ years of total experience with fast-paced, results-driven, technical customer-facing teams in a SaaS or Product-Led Growth company.
• 5+ years of team management experience, including staffing, performance, coaching, and development.
• Demonstrated project management skills and ability to use data/analytics tools for problem-solving.
• Strong technical aptitude to help customers succeed with the HighLevel software.
• Ability to travel for meetings and events as needed.
• Must be able to work remotely from the United States.

Culture & Benefits

• Global, remote-first environment across 15+ countries.
• Culture rooted in creativity, collaboration, and impact, valuing innovation and people.
• Focus on cultivating growth, innovation, and proactive problem-solving.
• Opportunity to make a significant impact on over 2 million businesses.
• Commitment to equal employment opportunity.