Lifecycle Legal Engineer (Technical Success Manager, AI)

TL;DR

Lifecycle Legal Engineer (Technical Success Manager, AI): Ensuring customers achieve deep adoption and measurable value from an AI contracting platform with an accent on post-implementation support, workflow optimization, and product education. Focus on translating business requirements into scalable product configurations and guiding customers to advanced product maturity.

Location: Hybrid (San Francisco, New York City, US)

Salary: $130,000–$135,000

Company

hirify.global is the leading AI contracting platform that transforms agreements into assets, trusted by organizations like OpenAI and the World Health Organization.

What you will do

• Drive early adoption and value realization by providing post-hypercare support.
• Proactively monitor adoption trends, manage risks, and scale outcome-based plays.
• Host technical consults focused on best practices, workflow optimization, and product education.
• Optimize product configurations by assessing customer business requirements and enabling new features.
• Guide customers through the full adoption journey to unlock deeper product value.
• Collaborate cross-functionally to share insights, influence roadmap, and advocate for customer needs.

Requirements

• 3+ years of experience in a customer-facing, product-oriented role at a B2B SaaS company (e.g., Technical Account Manager).
• Demonstrated technical curiosity and ability to translate business requirements into scalable product configurations and workflows.
• Customer-first mindset, capable of managing expectations and achieving mutual success plans.
• Strong communication skills, able to translate technical concepts for non-technical stakeholders.
• Ability to strategically manage time and prioritize work effectively.

Nice to have

• Understanding of CLM (Contract Lifecycle Management) or legal operations business processes.
• Exposure to AI-assisted contracting (smart import, clause extraction, playbooks, redline assist).

Culture & Benefits

• 100% health coverage for employees and 75% for dependents.
• Market-leading gender-neutral parental leave and compassionate leave.
• Unlimited paid time off.
• Monthly stipends for wellbeing, hybrid work, and cell phone use.
• Mental health support through Modern Health.
• 401(k) plan with employer match (US Employees).