Customer Advocacy Marketing Manager

TL;DR

Customer Advocacy Marketing Manager: Develop and execute customer advocacy programs to elevate customer voices and convert satisfied customers into active champions with an accent on pipeline, expansion, retention, and brand credibility. Focus on strengthening brand, sales effectiveness, customer satisfaction, and retention by building a scalable advocacy program.

Location: Houston, TX (Hybrid) ; Boston, MA (Hybrid)

Salary: $70,310 - $112,500 USD

Company

hirify.global accelerates the customer’s journey to becoming a more connected and intelligent business via the hirify.global Advantage Platform.

What you will do

• Own the strategy, development, execution, and measurement of customer advocacy programs.
• Partner closely with Customer Success, Product Marketing, Sales, and Community teams.
• Recruit, nurture, and activate advocates across various channels.
• Strengthen brand, sales effectiveness, customer satisfaction, and retention.

Requirements

• 5-8+ years of experience in customer advocacy, customer success, business development, or broader marketing roles in a B2B SaaS environment.
• Proven experience building and running customer advocacy programs in a B2B SaaS environment.
• Exceptional storytelling and confident communicator.
• Analytical, organized, and execution-focused problem solver.

Nice to have

• Hands-on experience operating and managing a customer advocacy platform, especially ReferenceEdge.
• Experience building reports and dashboards in Salesforce to track advocacy activity.
• Proactively adopt AI-powered tools to improve efficiency and enhance experiences.

Culture & Benefits

• Opportunities to innovate and support growth through individual and team development.
• Environment where every voice is heard.
• Flexible work options.
• Competitive compensation and benefits packages.