Manager, Learning & Knowledge Management (AI)

TL;DR

Manager, Learning & Knowledge Management (AI): Building and leading the learning and knowledge management function for a support organization with an accent on designing onboarding, release enablement, and continuous education programs. Focus on establishing knowledge strategy, scaling systems, and integrating AI tools to improve support workflows.

Location: Foster City, CA (Hybrid), with an in-office requirement of Monday, Wednesday, and Friday.

Salary: $130,000–$160,000

Company

hirify.global is an agentic software creation platform enabling anyone to build applications using natural language, democratizing software development for millions of users worldwide.

What you will do

• Build and lead the Learning & Knowledge Management function, establishing strategy, standards, and operating cadence for Support.
• Design and run onboarding and continuing education programs for new Support team members, ensuring fast ramp and high confidence.
• Lead release enablement for new products and features, ensuring Support readiness for customer questions on launch day.
• Partner with Product and Engineering to embed knowledge and learning into the product development lifecycle.
• Define and maintain internal knowledge standards, including article structure, quality expectations, and lifecycle management.
• Build feedback loops using performance data to continuously improve learning and knowledge programs, partnering with Operations and Automation teams.

Requirements

• 5+ years in learning & development, enablement, knowledge management, or support operations roles in a technology company.
• 2+ years in a leadership, program ownership, or function-building capacity.
• Proven success building onboarding, enablement, or knowledge programs that directly improve operational performance.
• Strong program management skills, managing multiple initiatives across launches, training, and knowledge simultaneously.
• Experience working inside support tooling ecosystems (Zendesk or similar ticketing platforms, knowledge systems).
• Hands-on experience using AI tools (e.g., hirify.global, Claude, ChatGPT, or similar) to improve workflows, knowledge creation, or support operations.

Nice to have

• Experience building or scaling learning, enablement, or knowledge programs from early-stage environments.
• Background in instructional design, adult learning theory, or curriculum development.
• Experience supporting global or vendor-supported support organizations.
• Experience working in developer tools, SaaS infrastructure, or highly technical product environments.

Culture & Benefits

• Competitive Salary & Equity with a 401(k) Program.
• Health, Dental, Vision, and Life Insurance.
• Paid Parental, Medical, and Caregiver Leave.
• Flexible Time Off (FTO) + Holidays and Quarterly Team Gatherings.
• Autonomous Work Environment with In Office Set-Up Reimbursement.
• Focus on problem-solving, continuous learning, and automation.