Group Program Manager, Expert Experiences & Change Management

TL;DR

Group Program Manager (Change Management): Leading a team to drive large-scale change across hirify.global’s expert network, focusing on translating product, offering, and service design changes into actionable learning, tools, communications, and quality mechanisms. Focus on orchestrating end-to-end change management strategies, enabling experts to adopt changes quickly, and delivering exceptional customer experiences at scale.

Location: Onsite in San Diego, California or Mountain View, California

Salary: Southern California $172,000–$232,500; Bay Area $190,500–$257,500

Company

hirify.global is a global financial technology platform powering prosperity for customers with products like TurboTax, Credit Karma, QuickBooks, and Mailchimp.

What you will do

• Own and lead the end-to-end change management strategy for the expert network.
• Lead and develop a high-performing team of program managers focused on expert change initiatives.
• Partner with Product Management, Service Design, Learning & Development, and Quality teams.
• Translate product and service changes into learning, tools, and operational requirements.
• Drive expert communications strategies and establish readiness checkpoints.
• Assess change effectiveness and continuously improve expert readiness.

Requirements

• 10+ years of experience in program management, change management, or operations, including leadership of complex, cross-functional initiatives.
• Proven experience leading large-scale change programs impacting frontline or customer-facing populations.
• Strong people leadership experience, including managing and developing senior program managers.
• Demonstrated ability to translate product, service, or business changes into actionable learning, tooling, and operational requirements.
• Experience working closely with Product Management, Learning & Development, Operations, and Quality teams.
• Excellent communication and stakeholder management skills.

Culture & Benefits

• Competitive compensation package with a strong pay for performance rewards approach.
• Eligibility for cash bonus, equity rewards, and benefits.
• Regular comparisons across categories of ethnicity and gender to ensure fair pay.