Client & Sales Support Engineer (Spanish)

TL;DR

Client & Sales Support Engineer (Spanish): Supporting internal teams and customers with configuration validation, solution design, and technical guidance during pre-sales and post-sales phases with an accent on driving customer product feature adoption and lifecycle management. Focus on ensuring high customer satisfaction, proactively resolving support cases, and enhancing customer systems through product presentations and upgrades.

Location: Hybrid in Prague, Czech Republic, with required office presence. 5–10% overnight travel expected.

Company

hirify.global is a global business and technology transformation partner, helping organizations accelerate their dual transition to a digital and sustainable world while creating tangible impact for enterprises and society.

What you will do

• Support internal teams and customers with configuration validation, solution design, and technical guidance.
• Assist in creating sales plays and lifecycle management processes through data collection and analysis.
• Deliver product presentations and consult on hardware/software upgrades to enhance customer systems.
• Participate in account planning and expansion of product portfolios with existing customers.
• Lead simple solution designs and support system configurations, feature adoption, and demos.
• Ensure high customer satisfaction by proactively resolving support cases and providing tailored performance solutions.

Requirements

• 1–2 years of experience in the technology industry or a similar field.
• Strong customer interaction skills and high-volume phone presence.
• Fluent in English and Spanish.
• Proficiency in critical thinking, problem-solving, and data analysis.
• Self-motivated, proactive, and capable of working independently while managing multiple tasks.
• Comfortable using tools like Salesforce.com.

Nice to have

• Knowledge of storage architectures (FC, iSCSI, NAS, etc.).
• Experience with VMware, Windows, UNIX, and network environments.

Culture & Benefits

• Supportive environment for personal growth, including help with certifications and access to international know-how.
• Flexible work culture based on trust with relaxed hours and home office options.
• Commitment to social impact through volunteering initiatives.
• A wide range of employee perks: meal vouchers, Multisport card, birthday day off, free office gym access, and monthly company breakfasts.