Account Manager (AI)

TL;DR

Account Manager (AI): Strategic partner for enterprise clients to ensure measurable business outcomes with AI-driven data infrastructure. Focus on leveraging LLMs for insights, driving adoption, value realization, and expansion of data strategies.

Location: Onsite in Austin, Texas, United States. This role is subject to US federal, state, and local laws, and specifically mentions requirements for Los Angeles County candidates.

Company

hirify.global is a product company developing AI-driven data infrastructure solutions for enterprise clients.

What you will do

• Own and manage a portfolio of enterprise customers from onboarding to renewal and expansion.
• Act as a trusted advisor, guiding customers on best practices for leveraging Datagrid’s AI-driven data infrastructure.
• Drive customer adoption, engagement, and satisfaction, ensuring tangible ROI.
• Prompt large language models (LLMs) to extract meaningful insights for decision-making and client support.
• Collaborate cross-functionally with Sales, Product, and Engineering to identify expansion opportunities and influence the product roadmap.
• Lead business reviews (QBRs) and proactively manage risk to prevent churn.

Requirements

• 3-5+ years of experience in Customer Success, Account Management, or Consulting within a SaaS, Data, or AI-driven company.
• Extensive experience prompting LLMs.
• Proven ability to manage enterprise-level customers, ensuring retention and revenue growth.
• Strong business acumen with experience driving data-driven decision-making for clients.
• Excellent communication, stakeholder management, and problem-solving skills.
• Experience with CRM and Customer Success tools (e.g., Gainsight, Salesforce, HubSpot).

Nice to have

• Background in data infrastructure, AI, or analytics platforms is a plus.

Culture & Benefits

• Procore is committed to offering competitive, fair, and commensurate compensation, with eligibility for Equity Compensation.