Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI): Lead onboarding and relationship management for LTX Studio customers, focusing on driving retention, satisfaction, and identifying growth opportunities within the Media & Entertainment industry. Focus on providing creative strategy, tailored direction, and advocating for customer needs to influence product improvements.

Location: Ability to travel as needed in the US and to global sites.

Salary: $95,000–$120,000

Company

hirify.global is an AI-first company developing next-generation content creation technology, known for its LTX-2 generative video model and consumer products like Facetune.

What you will do

• Lead customer onboarding process for new customers, ensuring a smooth transition to LTX Studio.
• Build and maintain strong, long-lasting customer relationships by understanding their business goals and driving retention.
• Provide training and support to customers, ensuring they utilize LTX Studio's full capabilities.
• Highlight creative ideas and tailored creative direction for clients to leverage the platform.
• Regularly engage with customers to gather feedback and identify upselling and cross-selling opportunities.
• Act as the voice of the customer within LTX Studio, advocating for their needs and driving product improvements.

Requirements

• Minimum 5 years of experience in a customer success, account management, creative strategy, or related role, preferably in the Media & Entertainment industry.
• Proven track record of driving customer satisfaction, retention, and growth.
• Strong understanding of software solutions and their application in the Media & Entertainment industry.
• Strong understanding of the Creative process in the TV & Film industry and the Advertising industry (from writing to post-production).
• Excellent communication and interpersonal skills.
• Ability to travel as needed in the US and to global sites.

Nice to have

• Experience in onboarding and training customers on software products.
• Experience with editing tools or similar technologies for Pre & Post Production.
• Familiarity with Generative AI tools, applications, and trends.

Culture & Benefits

• Stock options.
• Health, dental, and vision insurance with the majority of premiums paid by the company.
• 401k with company match (up to 4%).
• $3,000 per year is provided for lunch.
• $1,000 Yearly Learning, Development, and Wellness budget.
• Work from home stipend.
• 21 Days of PTO and Birthdays off.