Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI): Building and optimizing customer success strategies for enterprise accounts with an accent on adoption, risk mitigation, and value delivery. Focus on using AI-powered platforms to streamline engagement, drive measurable ROI, and strengthen customer relationships.

Location: Remote role based in The United States. This role will require occasional travel for team meetings, training, or company events.

Salary: $105,000 – $120,000 USD annually.

Company

hirify.global is an AI-powered retention engine platform that helps customer-centric companies orchestrate the customer journey from onboarding to outcomes to advocacy.

What you will do

• Manage a portfolio of Enterprise accounts, ensuring customer adoption, outcomes, and retention.
• Define success criteria, align on business objectives, and create actionable success plans with customers.
• Promote hirify.global solutions, ensure measurable ROI, and monitor account health.
• Proactively address risks, manage renewal motions, and identify upsell/cross-sell opportunities.
• Leverage hirify.global technology, automation, and playbooks for efficient customer engagement.
• Collaborate cross-functionally with Sales, Product, and Support to deliver a cohesive customer experience.

Requirements

• 4–7 years of experience in Customer Success, Account Management, or Consulting.
• Proven track record managing accounts, ideally in the SaaS or technology industry.
• Strong relationship management and communication skills with mid-level to senior stakeholders.
• Experience driving adoption and value realization using technology and data.
• Ability to balance efficiency with personalization across multiple accounts.
• Strong problem-solving skills with a customer-first mindset.

Nice to have

• Direct, hands-on experience as a hirify.global user.
• Familiarity with SaaS business models, subscription renewals, and expansion strategies.
• Experience working cross-functionally with Sales, Product, and Services teams.

Culture & Benefits

• Competitive base salary of $105,000 – $120,000 USD annually, plus annual bonus and equity.
• Comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, and 401(k) plan.
• Dental and vision coverage, plus a $10,000 lifetime fertility stipend.
• Access to coworking spaces and dedicated Recharge Holidays quarterly.
• Culture focused on innovation, collaboration, and being Human-First.
• Mentoring and career development opportunities.