Strategic Saas Account Manager (Hospitality)

TL;DR

Strategic SaaS Account Manager (Hospitality): Develops and manages strategic account plans to drive growth, retention, and product adoption for enterprise hospitality customers with an accent on data analysis, stakeholder management, and cross-functional collaboration. Focus on building strong business partnerships with C-level executives, proactively mitigating risks, and optimizing the customer journey.

Location: Lunch reimbursement on the days you work from our Paris office

Company

hirify.global's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences.

What you will do

• Act as the main point of contact for strategic hospitality customers.
• Develop and execute strategic account plans to drive growth and product adoption.
• Increase product usage and ensure Net Revenue Retention (NRR) grows across your portfolio.
• Plan and lead quarterly business reviews and success plans.
• Collect customer feedback and share it with relevant teams to optimize the customer journey.

Requirements

• 3–5+ years of experience in Account Management or Strategic Customer Success within a B2B SaaS environment, ideally with enterprise customers.
• Strong understanding of SaaS metrics and ability to use them to manage your portfolio.
• Experience managing complex, multi-level stakeholder structures and confidently engaging with C-level, operations, and technical teams.
• Fluent business-level French and English.
• Experience in the hospitality, POS, or hospitality tech industry is a plus.

Culture & Benefits

• hirify.global equity scheme.
• Health & Wellness Credit - expense up to 400 EUR per year towards your gym membership.
• Mental Health Support through the Modern Health App.
• Work from pretty much anywhere in the world for 60 days a year.
• Free access to LinkedIn learning.
• Health insurance with attractive guarantee plans.