Account Executive - Upsell (SaaS)

TL;DR

Account Executive - Upsell (SaaS): Driving revenue growth and client success by identifying upsell opportunities and expanding feature adoption within existing customer accounts. Focus on value-led sales conversations, managing commercial pipelines, and building trusted relationships with salon owners.

Location: Fully remote, restricted to specific US states: Connecticut, Maryland, Massachusetts, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Florida

Company

hirify.global is a software company founded in 2002 that provides a platform for 11,000 hair and beauty salons globally with the aim to capture 25% of the market.

What you will do

• Identify opportunities for feature expansion, upsells, and increased client value across your portfolio.
• Track client activity and success metrics to ensure maximum value from hirify.global Pay or subscription features.
• Own and deliver against quarterly and annual upsell and expansion targets.
• Encourage and support adoption of paid features such as hirify.global Pay and Ads Manager.
• Deliver clear onboarding sessions and training to empower clients in using new features effectively.
• Build strong, trusted relationships with salon owners and managers through regular engagement.

Requirements

• 2+ years’ experience in Sales or Account Management within a SaaS or technology environment.
• Proven track record of meeting or exceeding revenue, upsell, or expansion targets.
• Comfortable owning a commercial pipeline, forecasting opportunities, and closing deals within an existing customer base.
• Confident leading value-led sales conversations, negotiating, and influencing decision-makers.
• Strong relationship builder capable of growing accounts and identifying expansion opportunities.
• Experienced using CRM systems to manage accounts, track activity, and report on performance.

Culture & Benefits

• Private healthcare, 2 Wellness Days, and an employee assistance program are provided.
• Competitive Compensation, Employee Share Purchase Scheme, Pension, Life Assurance, and Income Protection.
• Enhanced Maternity and Paternity Benefits for family care.
• A great learning environment with extensive development opportunities, including LinkedIn Learning.
• Flexible work arrangements, including remote work and flexi-time, supporting work-life balance.