Account Executive - Upsell (SaaS)

TL;DR

Account Executive (Upsell): Growing existing accounts by identifying upsell opportunities, building trusted relationships, and turning adoption into revenue wins. Focus on driving revenue growth and long-term client success across the customer base.

Location: Remote within the USA, specifically: Connecticut, Maryland, Massachusetts, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Florida

Company

Phorest powers 11,000 hair and beauty salons globally with its software, aiming to capture 25% of the market.

What you will do

• Identify opportunities for feature expansion and increased client value across your portfolio.
• Track client activity and success metrics to ensure customers are getting maximum value from Phorest Pay or subscription features.
• Own and deliver against quarterly and annual upsell and expansion targets.
• Encourage and support adoption of paid features.
• Build strong, trusted relationships with salon owners and managers through regular engagement and expert guidance.
• Act as a client advocate by gathering feedback and usage insights to inform internal teams.

Requirements

• 2+ years’ experience in Sales or Account Management within a SaaS or technology environment.
• Proven track record of meeting or exceeding revenue, upsell, or expansion targets.
• Comfortable owning a commercial pipeline, forecasting opportunities, and closing deals within an existing customer base.
• Confident leading value-led sales conversations, negotiating, and influencing decision-makers.
• Strong relationship builder who can grow accounts and identify expansion opportunities through consultative selling.
• Experienced using CRM systems to manage accounts, track activity, and report on performance.

Culture & Benefits

• Private healthcare, 2 Wellness Days, an employee assistance program and a free online GP service.
• Competitive Compensation, an Employee Share Purchase Scheme, Pension, Life Assurance, and Income Protection.
• Bike to work scheme and tax saver transport tickets.
• Enhanced Maternity and Paternity Benefits.
• Learning environment and extensive development opportunities.
• Flexible work arrangements and remote work possible.