AWS Solution Architect (AI/Cloud)

TL;DR

AWS Solution Architect (AI/Cloud): Ensuring customer success by building and launching Amazon Connect solutions and driving the adoption of AWS Cloud Platform with an accent on architectural discussions, ROI building, and translating requirements into contact center design. Focus on leading enterprise-level projects, overseeing technical teams, and driving best practices in solution delivery.

Location: Remote from Colombia. Ability to travel internationally up to 25%.

Company

hirify.global, Part of Accenture, redefines business through AI and technologies like Agentforce, integrating Salesforce Einstein, Service Cloud Voice, and Amazon Connect to revolutionize workflows and customer experiences.

What you will do

• Ensure customer success in building and launching Amazon Connect solutions.
• Conduct technology assessments and facilitate business process reviews to identify customer requirements.
• Educate customers on AWS value proposition and participate in deep architectural discussions.
• Translate customer requirements into contact center design, leveraging AWS services and best practices.
• Oversee and mentor technical teams, providing guidance and support for solution delivery.
• Act as a liaison between technical teams and business stakeholders, managing expectations and priorities.

Requirements

• Customer-facing contact center experience.
• Experience building integrations across WFM, CRM, and contact center solutions.
• Hands-on scripting/coding experience (e.g., Python, Java, C#, .NET, Node.js).
• Advanced knowledge of AWS services and cloud architecture.
• Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing.
• English Fluency.
• Ability to travel internationally.

Nice to have

• Salesforce knowledge and familiarity with Salesforce Service Cloud.
• Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio).
• AWS Cloud Practitioner, Developer Associate, or Solution Architect Certification.
• Salesforce Certified Administrator.

Culture & Benefits

• Remote and in-person work options with a focus on team connection and unification.
• Flexibility to manage personal commitments during work hours.
• Collaborative environment where suggestions and feedback are valued and addressed.
• Regular company meetings and town halls with the executive team.
• Emphasis on celebrating successes and fostering a fun work environment.