Salesforce Experience Architect (AI)

TL;DR

Salesforce Experience Architect (AI): Drives the solution design and architecture for Agentforce-powered experiences, integrating Salesforce Einstein, Service Cloud Voice, and Amazon Connect. Focus on translating complex business requirements into well-architected solutions and mentoring junior team members.

Location: Remote from Colombia, with an anticipated travel commitment of up to 25%.

Company

hirify.global, is a leader in AI, Amazon, and Salesforce innovation, crafting intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, and Agentforce—to revolutionize workflows, elevate customer experiences, and deliver tangible results for clients.

What you will do

• Drive solution architecture and experience design for Agentforce-powered client solutions.
• Translate business requirements into well-architected Salesforce solutions and strategies.
• Leverage Salesforce technologies like Agentforce, Einstein Bots, and Service Intelligence.
• Coach and mentor junior technical and functional team members.

Requirements

• 3+ years in customer-facing technical consulting or enterprise architecture, with 5+ years of CRM industry experience.
• Experience architecting and implementing Salesforce Service Cloud or Sales Cloud.
• Hands-on experience with Generative AI platforms (Agentforce) or Einstein Service Intelligence.
• Ability to design and optimize business processes across disparate systems.
• Comfortable using flow charting tools.
• Ability to lead cross-functional teams to create rich end-user experiences.

Nice to have

• Experience with defining robust testing approaches for GenAI solutions.

Culture & Benefits

• Work options include remote and in-person, with a focus on keeping the team connected.
• Anticipated travel commitment of up to 25% for certain roles.
• Flexible work schedule to accommodate personal commitments.
• Collaborative environment that values suggestions and feedback.
• Culture that celebrates achievements and encourages fun activities.

Hiring process

• Recruiter screen (phone) - 30 minutes.
• Peer Interview (Video) - 45 minutes, discussing career goals, work examples, and challenges.
• Panel Interview with Real-Time Exercise (Video) - 60 minutes, including prompt-based solution discussions and interaction with the delivery team.
• Leadership interview (Video) - 45 minutes with a leadership team member.