Salesforce Solution Architect (Service Cloud)

TL;DR

Salesforce Solution Architect (Service Cloud): Designing and implementing Salesforce Service Cloud solutions for customers with an accent on translating business requirements into technical design and driving best practice UX. Focus on leading enterprise-level projects, integrating with legacy systems, and partnering with AI teams to create innovative solutions.

Location: Remote - Colombia. Ability to travel internationally (up to 25%).

Company

hirify.global, is a leader in AI, Amazon, and Salesforce innovation, crafting intelligent solutions to revolutionize workflows and elevate customer experiences.

What you will do

• Facilitate business process reviews to identify customer requirements and processes.
• Translate customer requirements into Salesforce design, leveraging best practices.
• Configure Salesforce Service Cloud solutions and develop technical specifications.
• Drive best practice UX design into all aspects of solution delivery.
• Manage all aspects of projects, customer communications, and deliver end-user training.
• Lead vision and strategy discussions and partner with the Artificial Intelligence team.

Requirements

• 3+ years of project experience in a hands-on technical consulting and project management role.
• 2+ years of project delivery experience with Salesforce.
• Deep understanding of Salesforce administration (Service Cloud, Sales Cloud, and Force.com).
• Expert in designing and creating Service Cloud solutions using Salesforce declarative configuration.
• Experience leading multiple Salesforce project deployments, including release and multi-environment management.
• Professional experience owning the end-to-end Software/Systems Development Lifecycle (SDLC).
• Full English proficiency.
• Ability to travel internationally.

Nice to have

• Ability to understand and assess how business processes can be improved using Salesforce.
• One or more current Salesforce certifications (Admin/Advanced Admin, Sales/Service Cloud/CPQ/Field Service, Platform Developer 1 or 2, App Builder).
• BS in Computer Science, Engineering, or similar technical degree or equivalent experience.

Culture & Benefits

• Work remotely or from one of our regional hubs, with a focus on team connection.
• Enjoy flexibility to manage personal commitments, valuing good work over strict hours.
• Collaborate with a team that values suggestions and feedback from all members.
• Work in a culture that celebrates achievements, both big and small.