Senior Service Designer (Product Design)

TL;DR

Senior Service Designer (Product Design): Designing complex systems of people, digital, and physical touchpoints to create sustainable value exchanges across multi-partner ecosystems. Focus on orchestrating value exchanges, championing visual frameworks like journey maps and service blueprints, and ensuring sustainability for both users and providers.

Location: Based in New York, with required travel of 50-75% depending on client needs.

Salary: $112,000–$160,000

Company

hirify.global is a global business and technology transformation partner, helping organizations accelerate their dual transition to a digital and sustainable world.

What you will do

• Drive the design of systemic interventions in complex, multi-partner ecosystems.
• Champion visual frameworks like journey maps, service blueprints, and ecosystem maps to clarify complex challenges and drive decision-making.
• Drive contribution and alignment from multiple stakeholders including clients and third parties.
• Utilize experience prototyping techniques like desktop walkthrough and role-playing to test service components and convey value propositions.
• Advocate for both service providers and users, keeping communication objectives in mind.
• Lead client conversations within your domain and provide articulate recommendations.

Requirements

• 5+ years of professional service design experience.
• Highly developed design skills, demonstrated in your portfolio of recent work.
• Confident presentation and storytelling abilities.
• Experience collaborating in multifunctional teams as the service design lead.
• Proficiency with contemporary design and prototyping tools and methods.
• English: B2 required.

Nice to have

• A university degree in Graphic Design, Visual Communications, or a related design or artistic discipline.

Culture & Benefits

• Opportunity to build a network within the hirify.global Group and educate other Business Units.
• Play a significant role in client proposals and RFI/RFP responses.
• Nurture and expand existing account relationships and identify project extension opportunities.
• Support the development of thought leadership and innovative offerings related to AI/Data Science.
• Comprehensive benefits package including paid time off (12-25 vacation days), company paid holidays, personal days, and sick leave.
• Medical, dental, and vision coverage, and retirement savings plans (e.g., 401(k)).