Global Service Design Senior Manager

Location: Global hybrid working environment; no specific office location stated.

Company

hirify.global is a global management consulting firm delivering business strategy, technology, design, and organizational transformation solutions.

What you will do

• Develop service design blueprints and guidelines for consistent employee service experiences.
• Use journey mapping, needs and sentiment analysis, behavioral measurement, and other research methods to define end-to-end service experiences.
• Conduct qualitative and quantitative research to identify employee needs, behaviors, expectations, and pain points.
• Analyze behavioral data and create actionable insights to inform design decisions.
• Lead service design workstreams across teams, disciplines, regions, and multiple time zones.
• Test, measure, and iterate service designs using stakeholder feedback and analytics.

Requirements

• At least 7 years of commercial experience in service design, preferably in a large global enterprise.
• Expertise in service design, design strategy, journey mapping, needs and sentiment analysis, and quantitative behavioral analytics.
• Strong understanding of user-centered design principles and iterative design methodologies.
• Very strong communication and presentation skills, including the ability to present work to senior leadership.
• Ability to manage multiple workstreams and collaborate effectively in a global, hybrid working environment.
• Bachelor’s degree in Product Design, Service Design, or equivalent experience; a master’s degree is preferred.

Culture & Benefits

• Collaborative work across global, cross-functional teams and regions.
• Opportunity to work with senior leadership and influence enterprise service experience strategy.
• Environment focused on measurable outcomes, innovation, and solving complex user and business problems.
• Equal opportunity employment and consideration under applicable law.