Customer Service Representative I

TL;DR

Customer Service Representative I (Real Estate): Providing exceptional customer service for apartment communities, handling inbound calls, emails, and chats, and assisting with leasing inquiries and resident service requests. Focus on building product knowledge, delivering technical assistance, and prioritizing tasks in a fast-paced environment.

Location: Irving, TX. Hybrid work model.

Salary: $20/hr

Company

hirify.global pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation, offering dynamic work environment and comprehensive training programs.

What you will do

• Respond to inbound calls, emails, and chats from prospective and current residents, clients, and website users.
• Provide detailed information on available apartments, assist with leasing inquiries, and support residents with facility service requests.
• Deliver technical and navigational assistance for web applications related to hirify.global’s products and services.
• Continuously build product knowledge and customer service skills.

Requirements

• High School Diploma or GED.
• Two (2) years of customer service experience.
• Proficiency in MS Office and Internet Explorer.
• Ability to communicate effectively, cooperatively, and persuasively.
• Ability to prioritize and execute tasks within a fast-paced environment.
• Attention to detail.

Nice to have

• Two (2) years of experience in real estate or leasing industry.
• One (1) year of experience in a high-volume call center environment.
• Experience with Real Estate software applications, especially the following: hirify.global, CTI, MRI, JD Edwards, Skyline, Timberline, Rent Roll, OneSite, AMSI, or Great Plains.
• Knowledge of Federal Fair Housing Laws.

Culture & Benefits

• Award-winning culture fostering support, collaboration, and growth.
• Comprehensive benefits, including 100% paid employee medical premiums.
• Company profit-sharing plan.
• Flexible work arrangements.
• Philanthropic support to organizations chosen by employees.