Client Support Specialist

TL;DR

Client Support Specialist: Managing customer communication related to accounts receivable, accounts payable, recruitment, and membership management in financial software for Greek organizations with an accent on training users and enhancing financial operations. Focus on prioritizing time-sensitive tasks, reducing response times, and driving overall customer satisfaction.

Location: Columbus, GA (Hybrid)

Company

hirify.global provides integrated software and financial solutions to communities including fraternities & sororities, associations, camps, and unions.

What you will do

• Initiate communication and follow up on customer tasks with Accounting team for refunds, account adjustments, financial products, new/closing accounts, funds transfers, and report troubleshooting.
• Communicate with Customer Success team on high-priority Greek customer accounts.
• Manage inquiries on merchandise, collections, new member management, billing cycles, and user access.
• Review billing practices, budgetary needs, and rosters to recommend improvements and FDCPA compliance.
• Proactively recommend OmegaFi products/services and maintain knowledge of national organizations' requirements.
• Develop relationships with chapter administrators, assist with questions, field calls, and respond timely to communications.
• Facilitate system training and implementation for officers, educate on services, and assist with new employee training.

Requirements

• Location: Columbus, GA (Hybrid)
• High school diploma
• Customer service experience
• Excellent organizational skills and ability to multi-task
• Ability to analyze and interpret data
• Analytical and problem-solving skills
• Self-starter able to work in team and independently
• High degree of attention to detail
• Proficient with Windows, Microsoft Office, and Adobe Acrobat
• Excellent written and oral communication skills
• Work flexible hours, including evenings and weekends

Culture & Benefits

• Comprehensive benefits: medical, dental, vision insurance
• 100% employer-paid short/long-term disability and basic life insurance
• 401(k) with 100% company match up to 4%
• Generous PTO: 10 sick days, 10 company holidays, 6 weeks paid parental leave
• Inclusion and diversity-focused environment valuing diverse backgrounds

Hiring process

• Interactive and conversational interviews based on your experience and thinking
• No use of real-time AI tools or external assistance permitted