Remote Customer Support Agent (P&C)

TL;DR

Remote Customer Support Agent (P&C): Helping existing customers manage changes to their insurance policies from hirify.global's 55+ carrier partners with an accent on processing service requests and resolving policy questions. Focus on responding to inbound calls, retaining at-risk policyholders, and multitasking across competing priorities.

Location: Remote from specific US locations: Augusta, Georgia; Buffalo, New York; Dallas, Texas; Gilbert, Arizona; Memphis, Tennessee; Sandy, Utah; Tampa, Florida

Salary: $19–$21 per hour

Company

Fastest-growing US fintech startup simplifying car ownership through an AI-powered super app for insurance, refinancing, maintenance, and safety.

What you will do

• Respond to inbound calls from existing customers.
• Process service requests like adding/removing vehicles/drivers, lienholder info, and policy documents.
• Answer questions on policy coverages, benefits, and make necessary changes.
• Retain policyholders by finding solutions for at-risk cancellations.

Requirements

• 2+ years experience in a call center environment
• Ability to multitask and manage multiple competing priorities
• Passion for helping others
• Obtain P&C license (company pays, expected within 60 days)

Culture & Benefits

• Comprehensive health, dental, vision insurance
• 401(K) with employer match
• Paid time off, parental leave, wellness benefits
• Equity opportunities
• Work remotely with provided equipment
• Ongoing training and mentorship
• Flexible scheduling: 5x8 or 4x10 hour workweek