Support Specialist (Insurance)

TL;DR

Support Specialist (Insurance): Providing operational support to the underwriting team and managing day-to-day client servicing for agents and brokers with an accent on workflow management and transaction processing. Focus on ensuring data accuracy, resolving low-complexity issues, and maintaining effective communication with business partners.

Location: Must be based in Scottsdale, AZ or Woodland Hills, CA. US Work Authorization is required; no visa sponsorship is provided.

Salary: $24.62–$33.85 per hour

Company

Fortune 500 holding company specialized in insurance, reinsurance, specialist advisory, and investment operations worldwide.

What you will do

• Serve as the primary point of contact for agents and brokers to gather information and resolve low-complexity issues.
• Manage underwriting workflow and process business transactions that do not require underwriter sign-off.
• Maintain follow-up systems for outstanding items and ensure all file documentation is accurate and complete.
• Collaborate with team members and business partners to research and complete transactions.
• Apply internal guidelines and service standards to ensure timely and compliant processing.
• Participate in problem-solving and continuous improvement activities to optimize team efficiency.

Requirements

• High school diploma required (college degree preferred).
• US Work Authorization is mandatory.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Strong customer service orientation and excellent communication skills.
• High attention to detail and a commitment to quality.

Culture & Benefits

• Comprehensive health, dental, and vision insurance plans.
• 401(k) plan with employer match contributions.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO), corporate holidays, and floating holidays.
• Parental leave and a supportive work-life balance environment.