Account Manager - Client Success

TL;DR

Account Manager - Client Success: Driving client retention and growth by managing post-sale relationships and ensuring measurable outcomes from hirify.global's solutions, with an accent on identifying new growth opportunities and building a robust pipeline. Focus on understanding customer needs, collaborating with internal teams for effective solution delivery, and proactive engagement to maximize client value.

Location: Hybrid, based in Sydney, Australia

Company

hirify.global is a global data and technology company that helps redefine lending practices, prevent fraud, simplify healthcare, and create marketing solutions.

What you will do

• Manage and strengthen client relationships across a defined portfolio to drive retention and renewal outcomes.
• Generate new sales opportunities through proactive outbound engagement and timely inbound follow-up.
• Deeply understand customer needs and requirements to ensure solutions align with client objectives.
• Collaborate with Solutioning, Product, Delivery, and Data teams to support effective solution design and implementation.
• Research accounts, map key stakeholders, and proactively build and maintain relationships at multiple levels.
• Partner with Sales Directors to build pipeline and identify upsell and cross-sell opportunities.
• Escalate client issues early and appropriately to ensure fast and effective resolution.

Requirements

• Exceptional relationship-building skills for client and internal collaboration.
• Sharp time-management and prioritization for various engagements.
• Strong commercial instincts to spot upsell and cross-sell opportunities.
• Meticulous eye for detail across reporting, forecasting, and client communication.
• Clear, compelling communication and influencing skills.
• A results-driven mindset with urgency and ownership for client outcomes.
• Proficiency in Microsoft Office, especially Excel and PowerPoint.
• A proactive, self-driven approach as a contributor to a high-performing team.
• Early in sales career (0-2 years experience).

Culture & Benefits

• Flexible hybrid work environment.
• Great compensation package and bonus/commission plan.
• Core benefits including hirify.global shares discount and wellness program.
• Flexible time off including volunteer time off, personal leaves, and paid holidays.
• 17 weeks of Paid Parental Leave, family care leave, and up to 5 days study leave.
• Focus on Diversity, Equity, and Inclusion (DEI), work/life balance, development, and authenticity.