Technical Operations Support Manager (SaaS)

TL;DR

Technical Operations Support Manager (SaaS): Leading the management and support of SaaS applications like Jira, Confluence, TestRail, and Slack across multiple business units with an accent on operational excellence, security compliance, and continuous platform enhancement. Focus on building global support models, optimizing SaaS usage, and driving the rollout of new features.

Location: Must be authorized to work in the US without visa sponsorship.

Salary: $128,331 – $238,330 per year

Company

hirify.global is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games, focused on responsible gameplay and employee wellbeing.

What you will do

• Lead management, administration, and support of Productivity and Collaboration SaaS platforms (Jira, Confluence, TestRail, Slack).
• Build and lead a global L1–L4 support model, including 24/7 monitoring and issue resolution.
• Drive operational excellence by setting team goals and partnering with business team members.
• Configure, deploy, and administer Atlassian and Slack environments.
• Ensure SaaS platforms meet security, compliance, and data privacy standards.
• Optimize SaaS usage through training, adoption support, and cost optimization.

Requirements

• 5+ years of experience in SaaS administration or a related IT role supporting efficiency and teamwork tools.
• Proven expertise in cloud computing concepts and technologies.
• In-depth experience with SaaS applications such as Jira, Confluence, TestRail, and Slack.
• Superb communication, interpersonal, and problem-solving skills.
• Strong analytical and interpersonal abilities to prioritize and manage multiple tasks.
• Must be authorized to work in the job posting location on a full-time basis without current or future visa sponsorship.

Culture & Benefits

• Robust benefits package, including health, dental, and vision insurance.
• 401(k) plan with employer matching.
• Global career opportunities.
• Focus on responsible gameplay, governance, employee wellbeing, and sustainability.
• Diverse business united by shared values and inspiring mission.