Technical Support Engineer (Linux)

TL;DR

Technical Support Engineer (Linux): Independently resolve escalated internal support issues and improve tools, processes, and documentation with an accent on troubleshooting endpoint security, VPN, authentication, and network connectivity. Focus on supporting deployment and configuration of corporate devices, mentoring team members, and participating in incident response activities.

Location: Onsite in Boston, MA, United States

Salary: $69,500–$97,000 per year

Company

hirify.global is the world’s most advanced and largest intelligence company with over 1,000 professionals serving 1,900+ clients worldwide, including more than 50% of Fortune 100 companies.

What you will do

• Resolve escalated support tickets with minimal oversight.
• Troubleshoot endpoint security tools, VPN configurations, authentication issues, and network connectivity.
• Support deployment and configuration of corporate laptops, mobile devices, and SaaS environments.
• Contribute to SOP development and improve service delivery workflows.
• Provide training or mentoring to junior team members.
• Participate in on-call rotations and incident response activities as needed.

Requirements

• Location: Must be onsite in Boston, MA, United States
• 2–4+ years of experience in enterprise IT support or similar roles.
• Strong understanding of SaaS administration fundamentals and corporate networking.
• Effective communication skills with technical and non-technical stakeholders.
• Time-management skills for competing priorities.
• English proficiency at least B2 level.

Culture & Benefits

• Diverse and inclusive environment with over 40 nationalities represented.
• Competitive salary with incentive compensation, equity, and comprehensive medical, dental, vision, life insurance, and 401K benefits.
• Commitment to ethical standards and high-quality intelligence services.
• Mandatory in-person or live video interviews with hiring manager.

Hiring process

• Mandatory in-person interview or live scheduled video conference with the hiring manager.
• No interviews via instant messaging or text.
• All communications come from official hirify.global HR email addresses.