Observability Architect (Architecture)

TL;DR

Observability Architect (Architecture): Designing and guiding the implementation of complex observability solutions for key customers with an accent on systems thinking, architecture design, and customer impact. Focus on deep embedding Grafana technology into mission-critical systems and shaping product feedback internally.

Location: Remote (USA EST)

Salary: $182,000–$217,000 USD

Company

hirify.global is a remote-first open-source powerhouse providing observability solutions to over 3,000 companies globally.

What you will do

• Serve as primary technical point of contact for a portfolio of Grafana customers.
• Design and guide customers through their observability maturity journey.
• Architect and implement complex observability solutions across modern infrastructure and application environments.
• Advise clients on best practices and strategies for leveraging our technology.
• Drive the adoption and effective use of our product suite within your customer portfolio.
• Act as the voice of the customer, advocating for their needs, priorities, and feature requests.

Requirements

• Located in an EST Timezone.
• Bachelor’s degree in Computer Science, Information Technology, Math or a related field (or equivalent experience).
• Experience deploying and operating Kubernetes.
• 5+ years of experience in a technical support, technical account management, consulting, SE or Professional Services role within the technology industry.
• Strong understanding of observability solutions; Grafana, Prometheus, and Loki a plus.
• Proven ability to manage multiple clients and projects simultaneously.
• Outstanding communication and interpersonal skills.
• Ability to travel as needed to meet with clients (up to 25%).

Nice to have

• 5+ years of technical sales, TAM or other post-sales technical experience, ideally with open source technologies or in the observability space.
• Great at connecting product usage to value (ROI).
• Experience managing customer lifecycle.

Culture & Benefits

• 100% Remote, Global Culture with talent from around the world.
• 30 days annual leave, with 3 days reserved for Grafana Shutdown Days.
• Scaling organization with meaningful work in a high-growth environment.
• Transparent communication, innovation-driven culture with autonomy and support.
• Empowered teams with a high trust, low ego culture.
• Defined career growth pathways.
• In-person onboarding for new hires.