Customer Success Specialist

TL;DR

Customer Success Specialist: Managing the full customer journey from onboarding to renewal, ensuring customer satisfaction and retention with an accent on developing strong customer relationships and timely issue resolution. Focus on maintaining a book of business, providing onboarding and training, and collaborating with cross-functional teams to achieve customer goals.

Location: Onsite in Raleigh, NC

Company

hirify.global is a company focused on making a real impact for its customers, team, and the world.

What you will do

• Serve as the main point of contact to develop and maintain relationships with customers.
• Provide onboarding and training to new customers to assist them in reaching their goals.
• Maintain a customer book of business where you're responsible for customer satisfaction and hitting monthly retention goals.
• Ensure customers get fast time-to-value and are engaged with the product.
• Collaborate with cross-functional teams to resolve customer issues in a timely manner.
• Maintain up-to-date knowledge about company products and services as they evolve.

Requirements

• Organizational and process skills are essential.
• Excellent communication and interpersonal skills.
• Be a problem solver and advocate for clients.
• Ability to work independently and as part of a team.

Nice to have

• Experience in a customer-facing role is preferred.

Culture & Benefits

• Daily catered lunches from locally-owned restaurants and diverse snack offerings.
• Employee-led groups (run club, disc golf club, and book club) that bring employees with similar hobbies and interests together to inspire and build relationships.
• Plentiful opportunities to volunteer with and contribute to local organizations.
• Flexible PTO to facilitate strong work-life balance.
• Paid parental leave.
• Extensive benefit options including healthy lifestyle reimbursement, 401(k) matching, HSA/FSA, dental, vision, and mental health coverage.