Customer Success Manager (Fintech)

TL;DR

Customer Success Manager (Fintech): Managing a portfolio of enterprise customers to help them build and scale card programs on the hirify.global platform with an accent on building trust and creating meaningful relationships among key stakeholders. Focus on revenue expansion opportunities, resolving business and technical issues, and improving customer experience and internal processes.

Location: Employees in the NYC area are asked to work from our SoHo office three days a week - Tuesdays and Thursdays are core in-office days - the third is flexible.

Company

hirify.global creates card issuing and payment infrastructure for technology companies that just works.

What you will do

• Own the overall relationship and account strategy for a portfolio of enterprise customers.
• Gain a deep understanding of your customers’ business and product goals by building trust and creating meaningful relationships among key stakeholders.
• Identify and execute opportunities for revenue expansion with key accounts.
• Understand and present hirify.global’s product and solution set and advise customers on how to better use the product to drive their own business growth.
• Maintain active relationships with customers, including proactively resolving business and technical issues and serving as an internal advocate.
• Work cross-functionally within hirify.global to continuously improve our product, customer experience, and internal processes.

Requirements

• 4+ years of client-facing experience, ideally in a high-growth environment.
• Successful track record of owning and growing accounts.
• Extreme problem-solving orientation.
• Strong communication and consultative skills.
• Project management skills and ability to manage multiple customers and priorities.
• Ability to partner with P &E teams to design and implement more self-service capabilities.
• Payments/Fintech/Finance industry experience.

Nice to have

• Technical aptitude a plus (familiarity with SQL, data analysis, AI tools/Claude and APIs).

Culture & Benefits

• Health, vision, and dental insurance; HSA Contribution Match.
• Unlimited PTO.
• 401(k) match.
• Voluntary Life Insurance and AD&D.
• Work From Anywhere: work from anywhere in the world 4-weeks each year.
• 5-Year Fully Paid 4-Week Sabbatical Program.