Client Support Specialist

TL;DR

Client Support Specialist: Providing professional support services to external and internal clients with an accent on maintaining and updating parking rates, zone updates, and user account updates. Focus on investigating potential issues, troubleshooting payment errors, and maintaining client engagement post-setup.

Location: Based in Atlanta

Company

hirify.global is a leading global mobility platform, transforming urban mobility and easing travel worldwide.

What you will do

• Provide excellent operative support to new and existing clients.
• Maintain and update parking rates, zone updates, and user account information.
• Troubleshoot payment processing and integration setup issues.
• Investigate client transactions and feedback to identify potential issues.
• Create and setup reservation events.
• Write and update knowledge base articles in conjunction with the Client Support trainer.

Requirements

• 3-5 years of client service experience.
• Proactive, detail-oriented, and problem-solver committed to accuracy and meeting deadlines.
• Ability to provide courteous, professional, and empathetic support.
• Experience implementing new clients.
• Experience troubleshooting smartphone/mobile apps and payment errors.
• Exceptional computer skills, including Google Drive, Microsoft Office, and Zendesk, and aptitude for learning new systems.
• Excellent written and verbal communication skills.

Nice to have

• Project management experience.
• Parking industry experience.

Culture & Benefits

• Join a global team transforming urban mobility.
• Values guide our work: Curious, Focused, and Together.
• Contribute to making cities more livable and simplifying travel experiences.
• Be part of a company that helps people and decision-makers make smarter decisions.