Support Engineer (Pst)

TL;DR

Support Engineer (PST): Providing technical support and resolving complex issues for hirify.global' clients, with an accent on enabling customers, troubleshooting errors, and proactive communication. Focus on shaping the future of the support team by developing clear processes and providing solutions for current support opportunities.

Location: +/-4 hours Pacific Time

Salary: $85,000 - $115,000

Company

hirify.global is solving the app and access management challenges for organizations of all sizes through a unified platform.

What you will do

• Create a world-class support experience by interacting with clients daily and ensuring attention to detail and a friendly approach.
• Troubleshoot complex technical errors and relay customer feedback through enablement materials.
• Proactively develop product expertise by partnering with Product Managers to support customers on new feature rollouts.
• Reflect on and find solutions for current support opportunities, providing feedback and creative problem-solving.

Requirements

• Motivation, excitement, and potential to grow into the role.
• Ability to provide feedback and be creative in problem-solving.
• Strong communication and interpersonal skills.

Culture & Benefits

• Remote work culture (+/-4 hours Pacific Time)
• Medical, vision, & dental coverage.
• Company and team bonding trips.
• Optimal WFH setup.
• Flexible PTO with minimum time off.
• 401k matching plan.