Customer Success Associate

TL;DR

Customer Success Associate: Supporting the successful implementation and adoption of hirify.global's gamified simulation training solutions for US-based customers, with an accent on building strong relationships, troubleshooting issues, and demonstrating value through data. Focus on ensuring customer engagement and measurable business impact in a fast-paced SaaS environment.

Location: Must be based in the US

Company

hirify.global is a global company founded in Norway, specialized in gamified simulation training, now a global leader with solutions used by global brands in over 150 countries.

What you will do

• Support the health and success of customer accounts in the US.
• Collaborate with Customer Success Managers to ensure smooth onboarding, implementation, and ongoing adoption.
• Build strong day-to-day relationships with customer stakeholders and become a trusted operational partner.
• Act as an escalation point for customer issues, collaborating with internal teams to troubleshoot and resolve problems.
• Use data and insights to demonstrate value, measure impact, and support customer success reviews.
• Translate customer feedback and challenges into clear input for internal teams to help inform product improvements and roadmap priorities.

Requirements

• 1–3 years of experience in a customer-facing role, preferably within Customer Success or Support, within a SaaS/tech company.
• Experience working with customers and navigating complex organizations.
• Strong analytical skills and comfort working with data to draw insights and communicate impact clearly.
• Experience collaborating cross-functionally to deliver strong customer outcomes.
• Excellent written and verbal communication skills in English.

Culture & Benefits

• Become part of an exciting and rapidly growing scale-up that is a global leader in its field.
• Work in a flat, open, and collaborative environment with smart and committed colleagues from diverse backgrounds.
• Play an important role in one of the fastest-growing teams, with strong opportunities for learning, development, and career progression in the US market.
• Energetic and social working culture with regular team events, social activities, and opportunities to connect with colleagues.