Senior Service Account Manager (Data Storage)

TL;DR

Senior Service Account Manager (Data Storage): Orchestrates the end-to-end service delivery for Pure’s most significant enterprise accounts, transforming post-sales relationships with an accent on bridging complex customer needs with engineering and product teams. Focus on leading high-stakes operations, commanding incident and escalation management, and driving strategic growth through executive-level operational reviews.

Location: Remote (United States)

Salary: $94,000–$202,000 USD

Company

hirify.global is fundamentally reshaping the data storage industry with innovative thinking and a focus on customer success.

What you will do

• Own the end-to-end service delivery relationship for large-scale enterprise accounts, influencing cross-functional teams.
• Direct complex Pure implementations and migrations, conducting proactive risk analyses and capacity planning.
• Serve as the primary point of command for high-severity issues, coordinating rapid-response and resolution teams.
• Facilitate executive-level operational reviews and roadmap discussions to align innovation with customer business priorities.
• Elevate the global organization by mentoring junior Service Account Managers and creating internal content.

Requirements

• 6 years of relevant experience (customer-facing, large accounts, industry-related role).
• Proven ability to navigate matrixed environments and build high-trust partnerships with executive stakeholders.
• Deep professional experience within the technology or data storage sector.
• Demonstrated skill in conducting technical risk analyses, capacity planning, and environment assessments.
• Strong project management background with the ability to coordinate multiple high-priority projects.
• English: B2 required (implied by job posting language).

Culture & Benefits

• Celebrate innovation and support trailblazers.
• Provide space and support for growth, contributing to something meaningful.
• Named Fortune's Best Large Workplaces in the Bay Area and a Great Place to Work®.
• Foster a collaborative team environment.
• Offer flexible time off and wellness resources.
• Committed to fostering growth, development, and inclusivity.