Programme Manager (CRM & Telephony)

TL;DR

Programme Manager (CRM & Telephony): Leading and delivering technology-enabled initiatives for CRM & Telephony and Document Management within a multi-year, business-wide transformation with an accent on strategic alignment, programme delivery, and outcome realization. Focus on driving innovation, technical excellence, and managing budgets of $15m+.

Location: Hybrid in London (open to York or Colchester)

Company

hirify.global is a diversified international insurance group with a powerful brand, strong balance sheet and over 3,000 staff across 14 countries.

What you will do

• Provide overall programme leadership, setting direction, priorities, and managing resources across the technology transformation lifecycle.
• Engage, influence, and collaborate with executive committee members and senior stakeholders to secure buy-in and alignment.
• Drive innovation and technical excellence across the programme, ensuring robust and future-ready solutions.
• Manage a delivery pillar budget of $15m+, monitor financial performance, and ensure commercial value delivery.
• Champion a culture of delivery excellence, ensuring milestones, quality standards, and desired outcomes are consistently achieved.
• Build and lead an effective delivery team made up of technical specialists and delivery professionals.

Requirements

• Proven experience delivering large-scale, complex technology transformation programmes.
• Experience implementing centralized CRM platforms and enterprise-wide archiving and document management solutions.
• Insurance or Financial Services experience is highly desirable.
• Outstanding stakeholder management and influencing skills, comfortable operating at all levels.
• Strong commercial acumen and demonstrable financial management experience, with a relentless focus on outcomes and quality.

Culture & Benefits

• Hybrid working model set by the team to encourage a healthy work-life balance.
• Bonus, contributory pension, and 25 days annual leave plus 2 hirify.global days.
• 4-week paid sabbatical with every 5 years of service.
• Private medical for all the family.
• Commitment to diversity and an inclusive culture.