VIP Relationship Manager

TL;DR

VIP Relationship Manager: Building and managing long-term relationships with VIP B2C customers and developing new opportunities for growth with an accent on customer satisfaction, adoption, retention, and experience. Focus on leveraging data to identify trends, proactively present tailored solutions, and increase customer wallet share.

Location: Milan, Italy. Hybrid working model, combining onsite collaboration and remote work.

Company

hirify.global is a Vienna-based company founded in 2014, simplifying wealth creation with a user-friendly platform for investing in cryptocurrencies, stocks, precious metals, and commodities for over 6 million customers across Europe.

What you will do

• Provide Customer Success Management by building strong relationships and delivering customer/business outcomes.
• Represent the company at local events, ensuring user satisfaction and follow-up for ROI.
• Leverage data and insights to intervene at critical moments and improve customer/business KPIs.
• Actively identify opportunities and present tailored solutions to drive value.
• Maintain comprehensive knowledge of the brand, site, promos, and rewards, ensuring commercial and industry awareness.

Requirements

• Proven experience as a Customer Success Manager, Account/Relationship Manager, or Sales Manager.
• Demonstrated understanding of business and customer KPIs with strong analytical skills.
• Ability to lead, create momentum, and build internal/external relationships independently.
• Native Italian speaker with fluency in English.
• Interest and knowledge of crypto, with previous experience in crypto or gaming advantageous.

Culture & Benefits

• Hybrid working model with an additional 25 days per year to work from a city or country of your choice.
• Competitive total compensation package with participation in a stock option plan.
• Access to confidential coaching, counselling, and mental health resources via OpenUP.
• 3 additional days off in 2026 to prioritise wellbeing.
• Unlimited access to Udemy’s library of online courses.
• Exclusive perks and discounts from partners worldwide.
• Additional 8 weeks of gender-neutral new parent leave.
• Dedicated budget for home office setup.
• Free onsite dining in Vienna, Bucharest, Barcelona, and Berlin offices.
• Recognition for tenure and exclusive hirify.global-branded merchandise.
• Unforgettable company events to connect and celebrate.