Hiring Success Manager - AMER (HR Tech)

TL;DR

Hiring Success Manager (HR Tech): Advising and guiding customers and employees through global employment processes, including onboarding, compliance, payroll, and benefits management with an accent on EOR expertise, data accuracy, continuous improvement, and issue resolution within an HR Tech SaaS platform. Focus on managing employee onboarding experiences, ensuring local compliance, and leveraging global HR knowledge to support innovative companies.

Location: Remote (Brazil, Argentina, Colombia, Peru, Mexico, Chile, Guatemala, Paraguay, Uruguay)

Company

hirify.global transforms global hiring and team management by providing an all-in-one HR platform that simplifies hiring, compliance, payroll, and benefits management for businesses.

What you will do

• Own and manage the complete employee onboarding experience through the hirify.global platform for a portfolio of clients.
• Explain global employment requirements, gather documentation, and collaborate with third-party partners to ensure locally compliant paperwork.
• Leverage Employer of Record (EOR) background to educate and guide clients on best practices for compliant and efficient global hiring.
• Maintain accurate and up-to-date core onboarding information in systems, ensuring compliance and consistency with global partners.
• Collect user feedback and share with the Product team to influence future platform enhancements.
• Proactively manage and resolve onboarding service issues by collaborating with internal teams and local partners.

Requirements

• 2+ years of experience in Account Management or Customer Support/Success roles, ideally within an HR Tech SaaS environment.
• Experience in EOR (Employer of Record), global HR, or payroll-related support.
• Strong organizational and time-management skills to handle multiple onboardings across global time zones.
• Proactive by nature, anticipating challenges and seeking continuous improvements.
• Proven ability to collaborate effectively in a remote-first, globally distributed environment.
• Excellent English (both written and verbal) is a must.

Culture & Benefits

• Be part of a scaling startup where your voice matters and impact is tangible.
• Join a fast-growing team with opportunities to shape the future of support operations.
• Support innovative companies like Microsoft and Mastercard daily.
• Enjoy the flexibility of working remotely with a globally distributed team.
• Receive competitive compensation and best-in-class tools.
• Benefit from growth resources to succeed in your role.

Hiring process

• Artificial intelligence (AI) tools may be used to support parts of the hiring process.