Account Manager (German Speaking, Hospitality)

TL;DR

Account Manager (Hospitality): Nurturing and expanding relationships with high-value hospitality customers, ensuring their ongoing success and achieving sales quotas with an accent on consultative sales and customer satisfaction. Focus on monitoring customer usage data, advocating customer needs, and driving account growth strategies.

Location: Must be based in Berlin, Germany

Company

hirify.global is a cloud commerce platform empowering retail, hospitality, and golf businesses globally.

What you will do

• Nurture relationships with existing customers to ensure ongoing success.
• Meet and exceed sales quotas.
• Plan and deliver Quarterly Business Reviews and Success Plans.
• Monitor customer data to strategize for account retention and growth.
• Advocate industry and customer needs within hirify.global.
• Work cross-functionally to provide customer satisfaction and resolve at-risk events.
• Own and drive the strategy for each customer in your book of business.
• Funnel customer feedback to appropriate teams to improve the customer journey.

Requirements

• Experience in customer success, account management, sales development, or business development.
• Understanding of solution-based consultative sales and customer success in a SaaS environment.
• Professional poise and confidence in customer communication.
• Great task and time management skills.
• German language skills are a must.
• Must be based in Berlin, Germany.

Nice to have

• Bachelor’s degree in a relevant field.
• Ability to use Salesforce, Churn Zero.
• Industry expertise in retail/hospitality.

Culture & Benefits

• Ability to do your job in a truly flexible environment.
• Unlock your potential with our growth program, paving the way for promotions and career advancement.
• hirify.global share scheme (we are all owners).
• Health & Wellness Credit: expense up to 400 EUR per year towards health activities.
• Mental Health Support through the Modern Health App.
• People Experience: ability to work from pretty much anywhere in the world for 60 days a year.
• Free access to LinkedIn Learning along with your career GPS.
• Time off to volunteer and give back to your community.
• Transit benefit when you travel by public transport.
• Regular breakfast or lunches, drinks & snacks in our Berlin office.