Senior Customer Success Manager

TL;DR

Senior Customer Success Manager: Act as a trusted advisor for strategic customers, ensuring satisfaction and driving revenue retention and growth through alignment and adoption of the hirify.global platform. Focus on building strong customer relationships, advocating for customer needs, and delivering business value through proactive engagement and product expertise.

Location: Hybrid in Munich, Germany, with an encouraged three days a week in office. Expect approximately 10% travel.

Company

hirify.global is a market pioneer and leader in data and AI governance, providing a platform to manage data collection, risk, privacy, security, and responsible AI use for over 14,000 global customers.

What you will do

• Establish and maintain strategic relationships with customer stakeholders and executive sponsors.
• Act as the primary contact, providing product expertise and accelerating customer solutions.
• Advocate for customer requirements internally with Product and Engineering teams.
• Understand each customer's industry and Trust management strategy to maximize platform value.
• Deliver business reviews and communicate ROI to ensure business objectives are met.
• Manage an account portfolio to a Net ARR outcome, balancing retention and growth.

Requirements

• German speaking and excellent communication skills.
• Around 5 years in a client-facing role (CSM, professional services, or technical consulting).
• Proven success in engaging with Enterprise and Strategic customers.
• Ability to build relationships with key customer stakeholders at all levels, including C-suite.
• Experience implementing SaaS solutions with demonstrated technical aptitude.
• Experience using SFDC, Gainsight, and other CS Technology applications.

Culture & Benefits

• Hybrid work model, encouraging three days a week in office for most roles.
• Comprehensive healthcare coverage and flexible PTO.
• Equity RSUs, annual performance bonus opportunities, and retirement account support.
• 14+ weeks of paid parental leave.
• Career development opportunities and company-paid privacy certification exam fees.
• Support for physical, mental, and emotional well-being as part of the OneTeam.