Customer Support Representative

TL;DR

Customer Support Representative: Providing friendly, timely, and accurate support via email, phone, screen shares, and support tickets with an accent on educating and guiding customers through troubleshooting and solution best practices. Focus on identifying, documenting, and escalating software issues to technical teams, and proactive collaboration to improve overall customer experience.

Location: Remote from Mexico only

Company

hirify.global builds world-class products that simplify operations in Legal, Risk, Compliance, and HR functions, serving 20,000 client companies globally, including 30% of the Fortune 500.

What you will do

• Provide friendly, timely, and accurate support via email, phone, screen shares, and support tickets.
• Educate and guide customers through troubleshooting, solution best practices, and educational resources.
• Work closely with various teams to improve documentation, create helpful resources, and share recordings.
• Identify, document, and escalate software issues to specialized support and technical teams.
• Stay proactive and collaborative, working across departments to improve customer experience.
• Embrace a fast-paced environment with opportunities for growth.

Requirements

• Must be residing in Mexico due to business and compliance requirements.
• Natural problem-solver who thrives on helping others.
• Self-starter and continuous learner.
• Communicate clearly and effectively—especially via email.
• Great at prioritizing, multitasking, and staying organized.
• Experience working remotely and collaborating across teams.

Nice to have

• Experience in SaaS or customer-facing roles.
• Love troubleshooting and finding creative solutions.
• Enjoy working in a dynamic, fast-moving environment.

Culture & Benefits

• A supportive and inclusive culture where your voice matters.
• Exciting growth opportunities and ongoing learning.
• A fully remote work environment with a global team.
• The chance to work with cutting-edge technology and make a real impact.
• Strong core values: Ownership, Transparency, Growth, Inclusivity, Trust.