Technical Support Representative (Payments)

TL;DR

Technical Support Representative (Payments): Interacting with customers via phone and email daily, providing technical support for billing, chargeback, funding, and access questions on a credit card processing platform. Focus on troubleshooting credit card terminals, hardware, and ensuring timely resolution of customer issues while maintaining accurate documentation.

Location: Hybrid, must live in Louisville, KY or the surrounding area, USA. US work authorization required, no visa sponsorship.

Salary: USD39,520–USD41,600 yearly

Company

hirify.global provides cloud-based technology solutions with embedded payments to small and medium-sized businesses across various everyday life verticals.

What you will do

• Promptly respond to customer inquiries via phone and email in a courteous and efficient manner.
• Provide technical support for billing, chargeback, funding, and access questions.
• Guide customers through troubleshooting and programming for credit card terminals and hardware.
• Coordinate with other departments to resolve complex customer issues.
• Maintain accurate documentation of all customer interactions and follow up on cases.
• Work weekends, some overtime, and holidays as needed.

Requirements

• High School Diploma or equivalent required.
• Previous call center or customer support experience.
• Ability to multi-task and work well under pressure.
• High initiative, organization, and attention to detail.
• Exceptional oral and written communication skills with strong listening abilities.
• English: B2 required.
• Spanish: a plus.

Culture & Benefits

• Gender Neutral Paid Parental Leave benefit programs.
• 3 extra days off for volunteering via #GiveBackDays.
• Ongoing dedication to Diversity & Inclusion initiatives, including a Global Mentorship Program.
• Access to free mental health support.
• Flexible working arrangements.